Return & Exchanges

Return & Exchange Policy – GLOBLECART

Effective Date: [Date]

Brand Name: GLOBLECART
Contact Email: support@globlecart.com
Contact Phone: +62 822-3452-3907
Business Address: KAPUK KEBON JAHE RT 019/RW 003, Kelurahan KAPUK, Kecamatan CENGKARENG, JAKARTA BARAT, PROVINSI DKI JAKARTA, Indonesia
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (WIB)

1. Overview

At GLOBLECART, we want you to love your new winter accessories. If you are not completely satisfied with your purchase, you may return or exchange certain items within the specified timeframe, subject to the conditions below.

For any return or exchange inquiries, please contact us at support@globlecart.com before sending back any item.

2. Return & Exchange Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

Important for winter accessories: Items that have been worn, washed, or show signs of use (e.g., makeup stains, hair, lint, or odors) cannot be returned unless they are defective. For hygiene reasons, ear warmers and ear muffs are non-returnable unless defective.

3. How to Initiate a Return or Exchange

Step 1: Contact our customer service team at support@globlecart.com with the following information:

• Your order number

• The item(s) you wish to return or exchange (e.g., "Wool Scarf – Red", "Knit Beanie – Black")

• Reason for return/exchange

• Photos of the item (for damaged or defective cases)

Step 2: We will review your request and provide you with a Return Merchandise Authorization (RMA) number, along with return instructions.

Step 3: Package the item securely in its original packaging. Include the RMA number on the outside of the package.

Step 4: Ship the package to the return address provided by our team.

Important: Please do not send any item back without first obtaining an RMA number. Unauthorized returns may be refused or delayed.

4. Return Shipping Address

After we approve your return request, we will provide you with the specific return address. The general address is:

KAPUK KEBON JAHE RT 019/RW 003
Kelurahan KAPUK, Kecamatan CENGKARENG
JAKARTA BARAT, PROVINSI DKI JAKARTA
Indonesia

Please always wait for our confirmation before sending your return package.

5. Return Shipping Costs

Important: We recommend using a trackable shipping service for return packages. We are not responsible for items lost during return transit.

6. Exchange Policy

We offer exchanges for the following cases:

• Color exchange: Different color of the same accessory (subject to availability).

• Style exchange: Different product style (subject to price difference).

Exchange process:

1. Contact us at support@globlecart.com to request an exchange.

2. Ship the original item back (at your cost for standard exchanges).

3. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.

If the new item is more expensive, you will need to pay the difference. If it is less expensive, we will refund the difference.

7. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping costs (original) are non-refundable unless the item was defective, incorrect, or damaged in transit.

• Return shipping costs are non-refundable unless the item was defective, incorrect, or damaged in transit.

Please allow your bank or credit card provider additional time for the refund to appear in your account.

8. Damaged or Defective Items

If your winter accessory arrives damaged (e.g., torn scarf, damaged hat, broken ear warmer, or missing buttons), please:

1. Contact us immediately at support@globlecart.com within 48 hours of delivery.

2. Include clear photos of the damaged item and the packaging.

3. Do not use or wash the item.

We will arrange a replacement or full refund at no cost to you, including covering return shipping.

Note: Minor manufacturing imperfections (e.g., loose threads, slight color variations, or minor snags) are not considered defects.

9. Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or personalized accessories (e.g., custom sizes, embroidered initials, custom colors)

• Items marked "Final Sale" or "Clearance"

• Items that have been worn, washed, or damaged by the customer

• Items without original tags or packaging

• Items returned after 14 days

• Ear warmers and ear muffs (for hygiene reasons) – unless defective

10. International Returns

For international customers:

• Return shipping costs and any customs fees/duties are the responsibility of the customer for non-defective returns.

• We recommend clearly marking the package as "RETURNED GOODS" to avoid customs charges.

• For defective or damaged items, please contact us first – we may provide a return label or arrange a local return.

11. Processing Time

12. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Email: support@globlecart.com
Phone: +62 822-3452-3907
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (WIB)
Address (for correspondence – do not send returns here without prior approval):
KAPUK KEBON JAHE RT 019/RW 003, Kelurahan KAPUK, Kecamatan CENGKARENG, JAKARTA BARAT, PROVINSI DKI JAKARTA, Indonesia